Vessel and Cargo Logistics Portal for NetSuite

i-Seaports

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AUTOMATES INTERDEPENDENCE AND INTEROPERABILITY PROCESSES FOR FINANCE AND OPERATIONS

Vessel and Cargo Logistics Portal for NetSuite is tailored for harbor operations, offering a robust and user-friendly online platform to manage vessel and cargo logistics. The portal streamlines the handling of reservation and service requests while providing comprehensive financial services to port clients. Also, you can receive reservation and service requests through the Harbour Mastery Agent Services Portal for NetSuite, rotation schedule imports, or manual entry from email, fax, or telephone.

WHO'S USING HARBOUR MASTERY

"Port Tampa Bay is growing 5 - 10% per year - without adding employees, and we are now getting much more done with greater accuracy, ROI, and customer satisfaction using NetSuite and Harbour Mastery’s i-Seaports Management."

"Having one single point of data entry for managing our vessel calls and cargo services that flow through to the financial processing saves us time and expense that can be applied to marketing our services."

"Both the scalability and extensibility through NetSuite and i-Seaports modules enforce our expectation of meeting the objectives planned for the next 20 years."

"Port Tampa Bay, the 10th largest port in the US, continues to grow, handling regular cargo, containers, throughput, cruise, complex domestic and international trade agreements, and extensive real estate holdings. NetSuite and Harbour Mastery give us the efficiencies we need to handle more business and gather more information while reducing administrative time and costs."

"POG has multiple complex agreements with cruise and cargo agents, stevedoring firms, the railroad, security, storage facility managers, warehousing, and pier facilities leases and rentals. These are better managed through i-Seaport's Trade Contracts Management module and custom fields and records linked between agreements and transaction processing workflows. "

MAXIMIZE EFFICIENCY AND CUSTOMER SATISFACTION

KEY BENEFITS

Instant Customer Request Viewing

Easily view customer requests in real-time, ensuring timely and accurate responses.

24/7 Self-Service Access

Streamline operations with 24/7 self-service access for customers, enhancing convenience and satisfaction.

Error Reduction

Minimize manual data entry and reduce potential errors, improving overall accuracy and efficiency.

Real-Time Feedback and Updates

Provide customers with instant submission confirmations and ongoing updates as changes occur, ensuring clear communication and transparency.

Enhanced Staff Efficiency

Boost staff efficiency by freeing up time for higher-value tasks, enabling a more strategic focus.

Vessel and Cargo Logistics Portal for NetSuite is 100% natively integrated within NetSuite, so all activity is handled in real-time and with complete 360° visibility. Using this application feels like "you have never left NetSuite"—it is a seamless experience.

Vessel and Cargo Logistics Portal for NetSuite

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STREAMLINE YOUR MARITIME OPERATIONS WITH THESE POWERFUL FEATURES

Document Uploads

Required Documentation:

  • Manifests
  • Bill of ladings
  • Cargo details

Financial Accounting Services

Full-Service Financial Management:

  • Making payments
  • Printing statements
  • Viewing transaction history

Customer History Access

Service and Activity Records:

  • Provides access to the complete history of all previous services and activities for each customer

Customer Request Management

Interactive Map and Calendar:

  • Allows customers to request available piers directly from the map or calendar grid

Comprehensive Service Forms

Standard Port Services:

  • Berthing requests (ETA and ETD plans)
  • Pilotage and towage
  • Stevedoring (load and unload plans)
  • Bunkering and water
  • Lay berth requests
  • Immobilization requests for repair

Efficient Service Requests

Streamlined Processes:

  • Simplifies the process of requesting repeat services, enhancing customer convenience and efficiency

Inventory Visualization

Space Availability Across Time:

  • Google Earth port map and locations calendar grid
  • Displays all available and occupied piers within a specified time frame

Compliance Form Downloads

Essential Compliance Forms:

  • Customs documentation
  • Immigration documentation
  • Vessel security officer reports
  • Cargo security officer reports

Do you need 24/7 Online Management of Reservations, Service Requests, and Account Activities?
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